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Return Policy

Orders and Returns Policy

If you are not satisfied with your product(s), or the product(s) is defective, within 7days from the date you receive your order, you can return it for free and get a full refund back. You must ensure that the items are properly packaged in their original packaging, unworn and in the same condition it was received. If the product received is damaged, defective or not as described on Eshtari, then client will receive a full refund along with any shipping fees incurred.

How does it work?

Exceptions

  • You may return any item for a full refund except for the following:
  • Software
  • Music albums
  • Books
  • Beauty & Fragrances
  • Any consumable items that are used or installed.
  • personal use products
  • sealed packages products, unless there an industry defects that has been confirmed by our maintenance team eshtari.me

Warranty

All electronic items which are stored by eshtari.me, packed and shipped are covered by a one 3 month Warranty for Eshtari products and the suppliers ones are cover wander as pea their policies (smartphone , tvs , laptop ,…) .Under the eshtari.me Warranty, we commit to fix your defective item within 21 business days (from the day it is received at our warehouse). If we are not able to fix the item within this time frame, we will offer you a full refund. Make sure you keep the original packaging of your item to benefit from our 3 month Warranty. If an item is not stored, packed and shipped by eshtari.me, it is not covered by the eshtari.me Warranty, but it might be covered by a Warranty offered directly by the Seller. If applicable this information will be mentioned in the description of the item on the website.

FAQ"S

I received a defective/damaged item, can I get a refund?

In case the item you received is damaged or defective, you could return an item in the same condition you

received and in the original box and/or packaging intact. Once we receive the returned item, we will inspect it and

if the item is found to be defective or damaged, we will process the refund.

I received a wrong item, how can I return it?

We apologize that you received a wrong item. In the unusual circumstance where the item received is wrong, you

can return the item in the same condition you received and in the original box and/or packaging intact. Once we

receive the returned item, we will process the refund along with Free 7 Day Returns. 

If you are not 100% satisfied with your purchase, you can return it for free and get a full refund. 

Just make sure to contact us within 7 days from the day your order is delivered, and ensure that the item is in its

original packaging, unworn and in the same condition you received it. 

If the item you have received is damaged, defective or not as described on the website, you will receive a full

refund.

I have changed my mind; can I return what I have bought?

Yes you can. We fully understand that sometimes you might change your mind regarding your purchase. If you

change your mind before receiving your item, just call us to cancel your order and we will process the refund. If

you wish to return the item after receiving it, you have up to 7 days to return them, so long as the item is 

(a) not listed in the non-returnable list 

(b) not Clearance Items clearly marked as such and displaying a No-Return Policy 

(c) in the same condition as received and with the original packaging box and/or packaging. In all circumstances,

you can contact us by E-Mail [email protected]

Can I return Clothing & Fashion accessories?

You can return any Clothing item or Fashion accessory within 7 days in the same condition you received and in the

original box and/or packaging intact, so long as the item is 

(a) not listed in the non-returnable list 

(b) not Clearance Items clearly marked as such and displaying a No-Return Policy 

(c) in the same condition as received and with the original packaging box and/or packaging.

  

What are the items that cannot be returned?

The items that cannot be returned are-

- Clearance items clearly marked as such and displaying a No-Return Policy

- When the offer note states so specifically items that cannot be returned.

- Products that fall into the item types-

   Underwear

   Lingerie

   Socks

   Software

   Music albums

   Books

   Swimwear

   Beauty & Fragrances

   Hosiery 

   personal use products

  sealed packages products, unless there an industry defects that has been confirmed by our maintenance team   

eshtari.me

Also, any consumable items that are used or installed cannot be returned. As outlined in consumer Protection

Rights and concerning section on non-returnable items.

How long does it take the courier to collect the returned items?

Typically, Courier representative will contact you within 3-7  working days from the day you requested a return.

However, it might sometimes take up to two weeks for a courier to collect the item.

Can I schedule time with the courier to return an item?

At the moment, you will not be able to contact the courier company directly. However, once our courier

representative contacts you to schedule the time for the pick-up of a return item, you may provide your preferred

timings to them.

Can I return my item after 7 days?

As per our Returns policy, you can return an item within 7 days and receive a full refund. 

There may be situations in which you were not able to return items within the 7 days, in such cases please contact

us By E-mail [email protected] . Complaints are handled on case by case basis. However, all acceptable returns

as per Consumer Protection Laws will be honored in the outlined duration. 

How can I receive refund to my credit card?

Refunds on your purchase are done seamlessly after we receive the return item. If you have paid through

electronic means (Credit or Debit card) then the money would be refunded to your card, but depending on

individual’s bank requirements, the amount may take up to a month to reflect in your card statement or Cash U . 

Can I Replace or Exchange an item rather than a refund?

Yes we have the option to replacement or exchange of an item, we ensure full refund . just contact us by email

[email protected]

I lost the Original Packing in which I received the item, how can I still return it?

We accept return of item only if it is in the original box and/or packaging intact with all labels and barcodes on it,

however in this case, contact us by email [email protected]

Can I return an item through my courier company or personally drop it anywhere?

At the moment, the item can be returned to us only though one of our assigned courier services who would

contact you will contact you within 3-5 days from the day you requested a return.

Who pays for the shipping charges, when I return an item?

You can return an item for FREE. Eshtari.me pays for all the shipping charges and will refund your amount in full.

Where can I find the pre-paid shipping label / Air Waybill?

Once you place a request to return an item , the pre-paid shipping label / Air Waybill will be sent to you in your

email to ensure you can return the item for FREE.